Frequently Asked Questions
Shipments are sent by FedEx International Priority® (2–3 Business Days) and are also insured.
The shipping rate is based on package weight, size, and destination country. For example, shipping a package to US costs $ 44.00 (up to 4.4 lbs).
Please find more detailed information about shipping and packaging fees for all countries here.
We always recommend to exhaust the minimum order amount of $ 30.00, in order to keep shipping fees reasonable.
During the checkout process, you can see all shipping fees and extra costs at the end of the bill before you confirm the order. If you change your mind, you can still cancel your order.
Shipments may require additional customs fees. Please inform yourself before ordering.
We process orders Mondays through Fridays within 24 hours after you place your order. Added to this is the time the parcel service needs to deliver your order, usally 2–3 Business Days to the US. The delivery period can differ greatly depending on what country it is being sent to and always depends on how fast the parcel is released by the local customs. Please remember that we unfortunately have no control over delivery dates.
We always issue an auto-generated confirmation e-mail, confirming that your order went through. If you don’t receive this e-mail, please look in your spam folder. Auto-generated e-mails sometimes end up there.
The goods must be returned in perfect condition, unwashed and in their original packaging.
For returns within Germany, Rammstein Merchandising oHG refunds the shipping costs.
If you placed the order as a guest:
Please follow the return instructions in your shipping confirmation email.
If you can't find the email (please also check the spam inbox), please use our contact form.
Please return the goods at your own expense as a franked parcel to the following address:
EFM Event Logistics
20925 Bonita Street
Carson, Ca 90746
Please keep the delivery note. Our Terms and Conditions state that, in the case of a supplier error or if defective goods were delivered, we will pay back the costs of the return delivery.
Once we have received and processed the return, you will be notified by email.
Please find more information about the right of withdrawal here.
We automatically delete your account if it is left inactive for 18 months
Only LIFAD members can benefit from the LIFAD discount. In order to become a LIFAD member, you must purchase the LIFAD Membership for 25.00 USD. This is a one year membership and will automatically expire 365 days (one year) from the purchase date. We will inform you ten days before expiration so that you may renew your LIFAD Membership by paying the annual fee.
To become a member click here: LIFAD.
If you forgot your password, click here: “ Forgot your password?”. Enter your e-mail address and click “Continue.” Instructions on how to reset your password will then be sent to you via email.
With your new password, you can log into the RammsteinShop and into LIFAD.
To learn about important date and information regarding RAMMSTEIN, please subscribe to the Official Newsletter.
Please send a self-adressed envelope with international response coupons (IRCs) (Attention! Consider current postage for Germany!) to the following address and you will get your autograph (printed) by post:
Rammstein Merchandising oHG
Only one card per address!
Unstamped return envelopes can unfortunately not be considered.